Frequently Asked Question
How do I get my tickets when I order online?
I DIDN’T RECEIVE MY TICKETS, WHAT DO I DO?
First, please check your junk mail and spam folders, tickets can sometimes be filtered due to strict filters. Tickets are delivered via firstname.lastname@example.org. Whitelist this address with your email provider. If you check spam and still can’t find your tickets, please contact email@example.com or 807-468-9861 ext. 2469 with: • Your name • The name the tickets were purchased under • When you purchased the tickets • The email address the tickets should have been sent too and will check into the purchase, and get in touch with you.
My permanent residence is not Ontario but I am in the province visiting, can I purchase a ticket?
I didn't receive my tickets, what do I do?
Are tickets refundable?
Each request will be assessed on a case-by-case basis. If the request for a refund has merit and is made prior to the draw, we will determine if a refund is eligible.
If you have found an issue with your purchase and would like to inquire, contact our office. T: 807-468-9861 ext. 2469 or firstname.lastname@example.org
Which payment methods are accepted?
Rules of Play
It is possible for the same number to win both the early bird prizes and the grand prize. One cash jackpot prize will be awarded for each draw, the winning ticket will be posted on the www.lwdhf.com website. If information about the winner is collected at the point of sale, the winner will be contacted directly. The winning ticket holder has 6 months in which to claim their prize from the date of the draw their ticket was purchase for. The winner must provide his/her name, address and phone number with picture identification for our report sheet and send it to email@example.com or call 807-468-9861-2469. Once the certified winner is verified, and provides identification with photo ID, they will be given a cheque in the amount of the declared prize which is, at minimum, 50% of the total sales for that game. If the winner cannot provide photo ID, then the winning proceeds will be held until such identification can be provided. In the event that no winner comes forward, the winning stub will be kept in a safe and held for 6 months. After that time period has elapsed the prize will donated to Lake of the Woods District Hospital Foundation local charity with the approval of the Alcohol and Gaming Commission of Ontario (AGCO) For all inquiries on the conduct prizing and the procedures of the lottery please call 807-468-9861-2469.
Check out what you’ve helped to fund at LWDH
since April 2022!
Fluoroscopy Suite Project
Electromyography (EMG) Machine
Bone Mineral Density (BMD) Machine
Lake of the Woods District Hospital Foundation 21 Sylvan Street West Kenora, ON P9N 3W7 Phone: (807) 468-9861 x2469
Fax: (807) 468-3829 Email: firstname.lastname@example.org
Monday to Friday 9 a.m.-4:30 p.m.